Over eman

eman · ‎18-12-2021

Thanks @Marc9820 I read again and again that page several times and followed every step, unfortunately I do everything correctly. @BillyX just to be clear: because I never had the opportunity to activate it, nothing is listed as associated with my number (or any other in my package) on MyTelenet. I have been already in the shop and they could not help. Finally, yesterday after fighting for days on many different channel I received a text message that a file has been opened about my case (five days just to get that). This morning someone from Telenet tried to call and they close immediately the call. I had already the telephone in my hand so there was really zero time for me to react. Really unbelievable behaviour from them. It's crazy how bad this experience with them is going.

eman · ‎17-12-2021

Thank you for you answer. No, I did not activate it, because (if I’m not wrong) you activate it when the login page opens on the Watch app on the iPhone. And on my iPhone I never see the login page. I even tried to unpair the Watch from my iPhone and paired to an old one on which I did a reset (so no possibility of any strange option interfering). And still I never see a login page. Somehow my number is automatically redirected to the screen I posted above and I cannot do anything.

eman · ‎17-12-2021

Hello, First of all, let me apologize for writing in English, I'm not Belgian, and I have nowhere else where to go. I bought a new Apple Watch Series 7 and because I'm a OneUp client I decided to take it with cellular option. I paired my watch with my iPhone 12 Pro and everything worked fine, except for when I tried to activate the mobile data. I click on "set up mobile data", the app takes a couple of seconds to load and I arrived to an error. As my number is Telenet and OneUp (which strangely it's not mentioned) this is kind of strange. I contacted the technical support and I basically go nothing. I'm calling everyday, contacted via Twitter, via Whatsapp, went to a store, I only encounter very incompetent people (I had to convince one operator at the phone for 10 minutes the Series 7 is compatible with OneNumber) that do not want to look into it. My parameters are correct and I have active Voice over WiFi (these are the only two things that they repeat every time). As I understand, in theory I should arrive to a login page, but I never see that. My number is blocked immediately. Does anyone have any idea? I'm really frustrated with Telenet, as they are really doing nothing to help. 😭 P.S. Voel je vrij om in het Nederlands te antwoorden. Eman

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Datum laatste bezoek	‎05-01-2022 15:15

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