Over Steven78

decorder is gisteren vernieuwd en nog steeds werkt hij niet : constant updates.  contact krijgen is AARTSMOEILIJK met telenet = 35 min wachttijd.... ... Meer weergeven

Hello, This is a last resort as nothing telenet support can do has resolved my issue. My wife and I work from home and she uses a wireless and I use a wired connection. Surfing the internet is no problem but when we start a video call or a game that demands a sustained connection we experience issues. On a video call (skype or teams), the meeting participants cannot hear us and we freeze. 10-15s later the connection returns. This repeats throughout the call. For a game, it's the same, the connection drops, the game client reconnects, and this continues. Incredibly frustrating and disruptive. Telenet sees nothing wrong with the router, of course. They don't have the ability to run a traceroute or ping or any useful diagnostic from the router. They can't even access my mijntelenet due to the failed rollout of their new platform. An engineer came, pointed at everything in my house that was plugged in and  said it was the problem.   I saw another post where a user installed their own router, I assume on the LAN side of the Telenet router, and it resolved the issue. I am not sure how this would change my routes from the telenet router  but I am open to try anything that makes sense!   -Tim     ... Meer weergeven