Over User12345

Ik heb vandaag mijn track&trace ontvangen.  ... Meer weergeven

Dat stond er bij mij ook toen ik bestelde.  Nu, binnenbellen heeft écht geen zin. Er is niemand die je kan helpen. Je krijgt enkel de boodschap om te wachten tot je een track&trace krijgt, maar een indicatie van levertijd kunnen ze niet geven, omdat er niemand zicht heeft op de leveringen van Apple.  Ik ben ondertussen 7 weken aan het wachten (zie ander topic).  ... Meer weergeven

iPhone 14 Pro zwart 128GB besteld op 28/9, nog niets ontvangen. Ook geen track & trace of andere informatie.  ... Meer weergeven

I called two times in the past 2 weeks.  Long story short: nobody knows anything. It would be great if they worked with 'batches', so they could tell you which batch of orders they are shipping ATM. There was a friend that ordered just a couple of days before me -the exact same product- and waited only 4 weeks.  One of the Customers Service Agents even tried to sell me a story about the current situation in China, Which is BS. It's not a bread, it's an iPhone. My order should have been manufactured probably a month or two ago and then shipped. So the hold-up is not at the factory.  Everyone says 'be patient'. I have been patient and always friendly. I also understand that the Customer Service Agents can't help that they don't get any more info from above. I also understand that these Customer Service Agents lose their patience sometimes. But the last time (so 2nd) I got someone one the phone and was greeted with 'what's the problem?'. Even then, I keep my calm. Taking into account we're going to 7 weeks since I placed my order.  Should a customer be unlimited patient and understandable or should Telenet do something about their communication?  And yes, I also received an e-mail that my order could have a delay of 2-4 weeks. But we've already passed that too and that's an e-mail they've sent to all customers who ordered an iPhone, regardless the model or orderingdate. ... Meer weergeven

iPhone 14 Pro black 128gb ordered on the 28th of september, after 6 weeks still no sign of life or delivery. ... Meer weergeven

Don’t get your hopes up.  iPhone 14 Pro black 128gb besteld op 28 september, nog geen levering of bericht van levering gehad, na 6 weken dus.  ... Meer weergeven