Over Olga

Thank you for your detailed explanation and for sharing your experience with modem registration; it's genuinely helpful to hear from others who've navigated similar situations. Following up on my previous post, I submitted the form to Telenet, and they've now responded (text message). They're asking me to contact the manufacturer of my XGS-PON module (Zaram) to confirm compatibility and then to instruct Zaram to contact Telenet's engineering team directly. While I will certainly try to fulfill this request, I have some doubts about whether a company like Zaram will engage in this kind of direct, customer-initiated technical liaison with a local ISP. It feels like a long shot. Nevertheless, I'm committed to being patient and trying to make this work. I truly hope Telenet will also make the necessary effort from their end. Ultimately, solving this, will bring benefits everyone involved! I'll keep you posted on any developments.     ... Meer weergeven

I agree with you. It should work but they have to allow the modem profile in the system (whatever that means) and its not about the serial number. Currently there is no other profile but their own modems. The technician was in fact in contact with Telenet engineers (via WhatsApp or whatever chat they use internally). There seems to be some internal debate at telenet and it seems that I am the first one to be asking to use my own modem on fiber. I really hope they want to work with me to get it working, they have the opportunity to test it for the first time. I am willing to be the "Guinee pig" here 🙂. ... Meer weergeven

Update Last week telenet sent a technician to fix the installation. They finally installed the telenet fiber modem/router . The technician tried to see with his colleagues if switching to the Zaram XGS-PON is possible. He was told that despite that on paper it might be compliant, they might not want to add the profile in their system to allow this modem to be used. They also do not seem to have much knowledge in this field. They were surprised that it works for some of their competitors (it works with Edpnet, Proximus, Mobile Vikings, Scarlet, FASTfiber, WAN-connect & Mixtus).  I will still try to request the switch via the form, I might break my internet if it will not work. ... Meer weergeven

I will switch to English as Dutch is not my native language and maybe then I can explain a bit better. Approximately one month ago, fiber cabling was installed in my premises. About two weeks ago, a T-unit technician was scheduled to install the Telenet fiber modem. During this visit, the technician encountered difficulties registering the Telenet fiber modem. It was also noted that my previous coax modem operated in bridge mode, a capability the technician stated was not available on the new fiber modem. I advised the technician that I intended to use my own networking equipment (specifically a UDM Pro with a Zaram XGS-PON module) and would therefore not require bridge mode on the Telenet device. Instead of completing the standard installation process to ensure the Telenet fiber modem was fully activated and functional, the technician attempted to install my personal equipment directly. This direct installation was unsuccessful, leading the technician to determine that the issue required assistance from a more experienced colleague. Subsequently, the old coax modem was reinstalled. However, my account status on the Telenet portal now indicates I have fiber service, while the old coax modem remains active, resulting in an undesirable double NAT configuration. My prior network configuration seems to have been overwritten. It appears the issue stems from the installation procedure being incomplete or incorrect, specifically the attempt to bypass the standard Telenet modem setup. My proposed next step is to request Telenet perform the official service switch to fiber correctly using their standard procedure. Once the fiber connection is confirmed to be stable and active via the standard setup, I can then proceed with transitioning to my own equipment. Thank you for all the advice you have given me regarding this situation. I will keep you informed of how it goes and share the outcome of my next steps. Thanks again everyone! ... Meer weergeven

Ik denk dat de technicus iets verkeerd heeft gedaan. Het lukte hem aanvankelijk niet om de Telenet modem te registreren. Toen ik hem vertelde dat ik een eigen modem had, probeerde hij die te registreren. Dat werkte niet en nu denk ik dat de instellingen gewoon verkeerd zijn. Hij heeft de coax-modem opnieuw geïnstalleerd, maar in de Telenet-configuratie staat dat ik glasvezel heb. Misschien is het het beste om hen eerst te vragen de installatie opnieuw te doen en de procedure te volgen die je hierboven hebt vermeld. ... Meer weergeven