CH7465LG-TN: No Access Local Network over VPN(PPTP, L2T

[TomBerg]

Dear Telenet Support Team,

I am currently experiencing difficulties with configuring  NAS device through my Telenet router's web interface (accessed via your Telenet.be portal). After applying the static IP settings as advised, I can ping external IP address, but network resources become unreachable. This prevents me from accessing both the NAS and other devides from the internet.

Here are some important details regarding the setup and issue:

• Router access: via Telenet.be web cabinet

• Static IP configuration: entered in the "Static Route" section

• Symptoms:

  • VPN server is reachable, I can to connect to the VPN server.

  • Unable to ping local NAS device or access its shared files

• Attempts made:

  • Verified correct IP address, subnet mask, and gateway entries

  • Restarted router after configuration

  • Checked firewall settings on NAS and router

  • Tried to connect via DMZ.
  • Made port forwarding for 1701, 500, 450
  • Tried to get my NAS via PPTP, L2TP - Connect to VPN, but can't reach out any ip in my local network(192.x.x.x).

• Network details:

  • NAS IP intended: 192.x.x.170

  • Gateway: 192.x.x.1

  • Subnet mask: 255.255.255.0

Could you please assist in verifying if the static route configuration in your system requires additional parameters or if there are any special considerations for your network environment?

Additionally, could you confirm if any port forwarding or firewall rules need adjustment to maintain connectivity after setting static IPs?

[WG94]

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@TomBerg  schreef:

Dear Telenet Support Team,

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Dear Tom

De Netweters is not Telenet Support. This is a client forum.

If you want to reach support (in English) please see Contact us | Telenet Warning, they usually don't help with these kinds of issues as it's not standard.

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@TomBerg  schreef:

• Static IP configuration: entered in the "Static Route" section

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Telenet doesn't provide Static IP or Static Route configuration on their modems (it's a modem/router combo, but since Telenet calls it a modem I will also do so). 

What did you enter exactly and where?

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@TomBerg  schreef:

• Network details:

  • NAS IP intended: 192.x.x.170

  • Gateway: 192.x.x.1

  • Subnet mask: 255.255.255.0

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I'm assuming you manually entered a static IP on the device itself? Please use 192.x.x.2 - 192.x.x.99. Everything past 192.x.x.100 is in the DHCP range of your Telenet modem

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@TomBerg  schreef:

• Attempts made:

  • Verified correct IP address, subnet mask, and gateway entries

  • Restarted router after configuration

  • Checked firewall settings on NAS and router

  • Tried to connect via DMZ.
  • Made port forwarding for 1701, 500, 450
  • Tried to get my NAS via PPTP, L2TP - Connect to VPN, but can't reach out any ip in my local network(192.x.x.x).

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So using an external network connection, you connected to the VPN successfully but are then unable to reach any device connected to the VPN?