Not able to connect with 360° Modem

[Jakimanel]

Hello. Today i lost internet in my house. My modem360° lost the configuration i had. Now when i try to connect with the modem ask me to activate with client number,but when i do it says i cannoy activate any more devices.can you help?

Title changed by DeMMi (mod) | Previous title: Modem 360°

[BandR]

kind of a strange question "lost the configuration of your modem".

In cable world, a modem for a customer gets provisioned at ISP ( Telenet).  This ensures that proper services (speed, TV, phone, ...) is being provisioned in the modem config file, which you basically can't "lose" as coming from central, not from local storage on modem.

So if modem loses everything, that would mean that provisioning got lost completely, and would also mean no-one here will be able to help you.

But how/where do you see that you need to enter some id ?

[DeMMi]

Hi @Jakimanel, I think it is best to contact our customer service if this has not yet been resolved. You can reach us via WhatsApp, Facebook Messenger, Twitter/X, Instagram or by telephone on 015 66 66 66. This way we can help you find a suitable solution! 

[WG94]

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@BandR  schreef:

But how/where do you see that you need to enter some id ?

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I'm assuming they are seeing the selfstarter page (telenet.be/selfstarter).

@Jakimanel It would be best to contact customer service, info can be found here in Dutch or French.